FAQ
Frequently Asked Questions
About Our Jewelry
Q: What makes Aurilyn jewelry different?
A: Our jewelry is crafted from authentic 925 sterling silver with a premium 2.5μm pure silver plating. This is not ordinary jewelry - it's investment-quality craftsmanship that's 100% hypoallergenic and tarnish-resistant.
Q: Is your jewelry hypoallergenic?
A: Yes! All Aurilyn jewelry is 100% hypoallergenic and safe for sensitive skin. We use genuine 925 sterling silver, which is nickel-free.
Q: Will the jewelry tarnish?
A: Our premium 2.5 micron pure silver coating provides superior tarnish resistance. With proper care, your jewelry will maintain its beautiful shine for years.
Ordering & Shipping
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. We also offer express (2-3 days) and overnight shipping options.
Q: Do you ship internationally?
A: Yes, we ship worldwide!
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unworn and in original condition.
Q: How do I exchange an item?
A: Contact our customer service team, and we'll arrange an exchange for you.
Care & Maintenance
Q: How do I care for my jewelry?
A: Remove before showering or swimming, avoid chemicals, store in a cool dry place, and clean with a soft cloth. See our Quality & Care page for detailed instructions.
Q: Can I wear my jewelry every day?
A: Yes! Our jewelry is designed for everyday wear. The premium coating ensures durability and lasting beauty.
Still Have Questions?
Contact our customer service team - we're here to help!